Betika Bet Privacy Policy

Before you submit an identity document or request a withdrawal, you should understand why that information is needed and how it will be handled. Betika Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and device information to provide services, protect accounts and meet applicable obligations. For privacy questions, use Contact Us.

This policy covers our website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support and user communications. It also applies to visitors who browse without registering and people who contact support before opening an account. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Betika Bet is the service brand for online betting and gaming offered to eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. For operator identification, consult About Us. Users should verify the current licensing and regulatory status through License & Regulation and the competent authority’s latest information. This policy does not itself establish regulatory approval.

Information We Collect

The information needed depends on your interaction with the service. Browsing does not require the same details as registering or verifying a withdrawal. Betika Bet personal data may include:

• Account information: name, phone number, email, date of birth, username and password-related security data.
• Verification records: identity documents, age-check results, customer due diligence and fraud-prevention information. KYC means “Know Your Customer”: checks used to establish identity and eligibility.
• Transactions: deposits, withdrawals, relevant payment method details, balance history and bonus activity.
• Betting and gaming activity: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical information: IP address, device type, browser, operating system, app version, cookies and log files.
• Communications: support messages, complaints, emails, chat logs and call records where recorded with any required notice.
• Responsible gaming records: limits, self-exclusion requests, risk indicators and account restrictions.

Collection should be limited to information needed for lawful operational, security and regulatory purposes. Do not send unrelated sensitive information or documents through an unverified channel.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, enable secure login, authorize payments and settle bets, winnings and bonuses. A withdrawal review may compare account-holder information with payment details before funds are released.

Betting account data also supports investigations into multiple accounts, payment abuse, bonus misuse, suspicious betting patterns and other fraud. Technical records help diagnose interrupted game sessions, improve mobile performance and support customer assistance. Responsible gaming information helps apply limits and restrictions.

Other purposes include resolving complaints, sending important service notices and meeting applicable tax, accounting, anti-money-laundering (AML), licensing and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Declining marketing does not prevent necessary account or security notifications.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is sought where required; withdrawing it does not necessarily end processing required on another lawful ground.

The applicable grounds must be confirmed by the operator’s compliance team for each activity under the relevant regulatory framework. You can request an explanation of the lawful reason for a particular use of your information.

Cookies and Tracking

Cookies are small files stored on your device. Alongside similar technologies, they may keep sessions active, protect accounts, remember preferences, analyse traffic and improve page performance. Marketing measurement may be used where allowed and subject to any required choices or consent.

See the Cookie Policy for details. Browser cookie controls and app permissions are different: review both when comparing mobile access options. Blocking essential technologies may interrupt sign-in or account functions.

Data Sharing

Betika Bet does not sell personal data as a product. Where necessary, Betika Bet player information may be shared with contracted specialists, including:

• Payment processors and identity verification or KYC providers.
• Hosting, cloud infrastructure, analytics and security providers.
• Customer support tools and professional advisers.
• Regulators, law enforcement or courts when disclosure is legally required.

“Third-party service providers” means organisations that perform specific services for the operator. Their access should be limited to the relevant purpose, with appropriate confidentiality, security and contractual controls. A payment provider may also process information under its own privacy notice; review that notice before using its service.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards. These may include contractual protections and checks on the recipient’s handling of data. Contact support for information about transfers relevant to your account; no specific destination is confirmed by this policy.

Data Storage and Retention

Records are retained only as long as necessary for their purpose, including account operation, financial reporting, disputes, fraud prevention, responsible gaming and regulatory requirements. Different record types may require different retention periods.

Closing an account does not automatically erase every record. Transaction evidence or self-exclusion information may remain necessary after closure. Once retention is no longer justified, information should be securely deleted or anonymised, including through appropriate backup-management procedures.

Security Measures

Betika Bet data protection relies on reasonable technical and organisational measures. These include encryption where appropriate, restricted access, secure login systems, security monitoring, fraud detection, backups, staff confidentiality and internal handling procedures. No internet service or transmission method can guarantee complete protection.

For Betika Bet account security, use a unique password and keep verification codes private. Before using Betika Bet login or installing an app or APK, verify the domain or download channel against independently confirmed operator information. Do not rely solely on a logo, a search advertisement or a message claiming to be support. Report unfamiliar account activity promptly.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Availability depends on the law and circumstances. Legal, financial, security or regulatory recordkeeping can limit a request, and identity checks may be needed to prevent disclosure to another person.

1. Step 1: Open Contact Us through the verified service and state that your message concerns Betika Bet privacy.
2. Step 2: Describe the records or correction requested and provide enough account information to identify you, without sending your password.
3. Step 3: Follow any secure verification instructions and ask for the outcome or an explanation of any limitation.

If a concern remains unresolved, ask about the complaint-handling procedure and any route to the competent authority available under applicable law.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Betika Bet must not knowingly collect personal data from underage users for betting participation. If a parent, guardian or another person believes an underage user submitted information, contact support so the account and records can be reviewed. Consult the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce restrictions. Necessary records may be retained to avoid reopening access contrary to an exclusion, subject to applicable requirements. This information should not be treated as an opportunity to encourage further betting. Read Responsible Gaming for related controls.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, promotion rules, payment checks and anti-fraud controls. Before submitting payment or bonus information, compare verification requirements, transaction limits, disclosed fees, processing times and withdrawal procedures—not just ease of access. Availability may differ by eligibility, payment method or local requirements. Prepare only the documents requested through an authorized service channel.

Updates to This Policy

We may update this policy when services, laws, security practices or processing activities change. Material changes should be communicated through appropriate service channels, with consent sought where required. Review the current policy before providing additional information or using a newly introduced feature, and contact support if a change leaves you uncertain about how your data will be handled.